Senior IT Project Manager – Conversational AI


Conversational AI for Enhanced Customer Service Fulfillment

Athens, Greece
Posted 1 year ago

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years. Our technology delivers customer care in a conversational user interface, with end-to-end self-service that dramatically improves the customer experience and significantly decreases operational costs. DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-service in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.

Role: Senior IT Project Manager

Key Accountabilities

  • Ensure that all projects are delivered on time, within the scope, and within budget;
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility;
  • Manage changes to the project scope, project schedule, and project costs;
  • Develop a detailed project plan to monitor and track progress;
  • Manage the relationship with the client and all stakeholders;
  • Perform risk management to minimize project risks;
  • Track project performance, specifically to analyze the successful completion of short and long-term goals;
  • Perform other related duties as assigned, external or internal;
  • Coordinate with internal resources and customers for the flawless execution of projects;
  • Ensure resource availability and allocation;
  • Must have a good attitude and not be afraid of challenges.


  • Bachelor’s degree in Business Management, Engineering or equivalent work experience;
  • At least 4+ years of working experience in project management;
  • Solid organisational skills, including attention to detail and multitasking skills;
  • Ability to undertake work both independently and as part of a team;
  • Excellent written and oral communication skills (English);
  • Excellent client-facing and internal communication skills;
  • Experience creating detailed reports and giving presentations.


  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Job Features

Job CategoryDevelopment
TitleIT Project Manager