About the role

We are adjust. and we are looking for an Account Manager to join our one-of-a-kind team. Are you game?

First things first! Get to know us!

Adjust is a data-informed advertising agency, superpowered by 30+ diverse, growth-minded professionals. Our purpose is to support innovators identify opportunities in every challenge. To help them transform, adapt & pivot. To enable them to do things better.

We facilitate changes to make the world a better place.

What we pursue in adjust. is to empower brands, with better marketing decisions. To fulfill this vision, our mission is to break new ground every day. For brands, for the market & the people, as we all grow together. We are a creative performance agency that focuses on beautiful outcomes and strategic, business results. We offer strategic consulting, creative, PR, performance & data marketing solutions, through 2 cross-functional, full-service BUs working with no silos.

Τhis is how your day as an Account Manager at adjust. will look like. You will…

• Manage multiple accounts; develop positive working relationships with all customer touchpoints
• Drive client retention, renewals, upsells, and client satisfaction
• Work closely with all departments on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting, and QA
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal
• Prepare campaign insights reporting, including analysis and research
• Manage weekly campaign status documents for review
• Work closely with Finance on billing set up and invoicing
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management, and any troubleshooting necessary with pixels, creative assets, and campaign reporting
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight

The ideal candidate will have

• 6+ years of experience in Customer Success and/or Account Management
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

• A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships

• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
• Bachelor’s Degree in the appropriate field of study or equivalent work experience
• Strong analytical skills
• Working knowledge and experience with contracts and contract negotiations
• Demonstrated ability to work independently and remain motivated
• Working knowledge of computers and Microsoft office suite of services
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks

On top of an exciting, fun, and continuously evolving workplace, these are the benefits we offer:

• Competitive salary package matching the candidate’s skills and experience
• Health Insurance Plan
• Continuous Training & Personal Development Plan
• Free access to top-tier marketing education
• Industry-leading clients
• Award-winning projects
• Excellent work environment
• A laptop and remote work policy, way before it was cool
• An uber-cool kitchen inside a former money vault
• Dog-friendly offices
• Fun nights out

This is an opportunity to join a grown-up agency that’s a start-up at heart and a great team that passionately believes in people development and job crafting as the key factors of success.

adjust. is an equal opportunity employer; we are interested in applicants coming from diverse backgrounds and we hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.