About the role

On behalf of our client, we are looking for an Account Manager to join one of the best digital performance-oriented agencies in Greece.

Knowledge of Digital Marketing is a must-have skill. Strategy thinking must be embedded in your DNA. You must be a leader and a team player at the same time.

Your day will look like:

• Manage multiple accounts; develop positive working relationships with all customer touchpoints
• Drive client retention, renewals, upsells, and client satisfaction
• Work closely with all departments on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal
• Prepare campaign insights reporting, including analysis and research
• Manage weekly campaign status documents for review
• Work closely with Finance on billing set up and invoicing
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets, and campaign reporting
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

The ideal candidate will have

• 6+ years of experience in Customer Success and/or Account Management
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients

• Bachelor’s Degree in an appropriate field of study or equivalent work experience
• Strong analytical skills
• Working knowledge and experience with contracts and contract negotiations
• Demonstrated ability to work independently and remain motivated
• Working knowledge of computers and Microsoft office suite of services
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks

Benefits:

• Competitive package matching the candidate’s skills and experience
• Health Insurance Plan
• Continuous Trainings & Personal Development Plan
• Excellent work environment
• A laptop and remote work policy
• Industry-leading clients
• Dog-friendly offices
• Fun nights out

This is an opportunity to join an agency with a start-up mindset and a great team.