At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years. Our technology delivers customer care in a conversational user interface, with end-to-end self-service that dramatically improves the customer experience and significantly decreases operational costs. DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-service in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.

Role: Senior IT Project Manager

Key Accountabilities

• Ensure that all projects are delivered on time, within the scope, and within budget;
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility;
• Manage changes to the project scope, project schedule, and project costs;
• Develop a detailed project plan to monitor and track progress;
• Manage the relationship with the client and all stakeholders;
• Perform risk management to minimize project risks;
• Track project performance, specifically to analyze the successful completion of short and long-term goals;
• Perform other related duties as assigned, external or internal;
• Coordinate with internal resources and customers for the flawless execution of projects;
• Ensure resource availability and allocation;
• Must have a good attitude and not be afraid of challenges.